Yes. Before you can place an order, you will need to register your business contact and company details. By registering your details, Federal Group is able to provide a more efficient service to you and your business. This includes fast and efficient order processing, tracking the status of your Gift Cards orders and recording negotiated commercials against your registered company details. If you are having any difficulty registering, please contact the Corporate Gift Cards Team on FGTGiftCards@federalgroup.com.au

Once registered with Federal Group you can place your Gift Card orders by logging on to the corporate website. If you are having any difficulties placing your Gift Card order please contact Federal Group Gift team on FGTGiftCards@federalgroup.com.au

Yes. Gift Cards available from the Federal Group Corporate Portal may have a variable load amount. The minimum amount that can be loaded on to an individual gift card is $20 and the maximum is $4999 If you wish to purchase a card with a larger value, you will need to split the amount over multiple gift cards.

The minimum quantity of Gift Cards required for an order is one (1). There are additional fees and charges such as delivery fees that may apply regardless of the number of cards ordered, or the total value of an order.

e-Gift Cards.
Delivery of e-Gift Cards takes one (1) business day.

Federal Group offers e-Gift Card design per brand.

There is no cost for sending e-gift cards.

e-gift cards can be ordered, and payment made via credit card

Yes. An order statement is generated at the time you place and submit your Gift Card order in the Federal Group Corporate Portal. The statement is e-mailed to you at the e-mail address you provided at time of registration. Once your order is processed you will receive a tax invoice via e-mail.

All gift cards (both physical and eGift Cards) are valid for three (3) years from the date of purchase.

Federal Group is only able to issue gift cards in Australian dollars (AUD).

Yes. There are Gift Card use terms and conditions for Federal Group Gift Cards. The Gift Card terms and conditions contain important information that should be read and understood before you order the Gift Cards. Please take time to view the applicable Terms and Conditions Please make sure you include these terms and conditions if you are running a promotion or competition using Federal Group Gift Cards.

Yes. The Gift Card Order Terms and Conditions contain important information regarding ordering Gift Cards from the Federal Group Corporate Portal. These Order Terms and Conditions are in addition to any terms and conditions that apply to the use of Gift Cards available through the Federal Group Corporate Portal and any specific ordering terms and conditions that apply. Please read the Federal Group Corporate Gift Card Ordering terms and conditions, these can be here

We do offer corporate clients a tiered discount based on a minimum annual spend and we review these spend thresholds annually. If you would like to determine if your order will qualify for a discount, feel free to contact on FGTGiftCards@federalgroup.com.au

Personal business details, or company information can be updated via our website, or by contacting the Federal Group Corporate Gift Cards Team by emailing us at FGTGiftCards@federalgroup.com.au As a security measure, each email address is unique and can only be registered once. If your email address has changed it cannot be updated. You will need to re-register via the Corporate Portal with your new details.

Safeguarding your personal business contact and company information is important to Federal Group. Federal Group takes issues of privacy and security seriously. Please read the Federal Group Corporate Privacy and Security Notice that outlines how Federal Group collects, stores, protects and uses your personal business contact and company information in the provision of Gift Cards services to you and your company.

• A minimum of 10 characters
• At least one digit (0-9)
• Include at least one special character (punctuation)
• Include at least one uppercase letter (A-Z)
• Include at least one lowercase letter (a-z)

Federal Group Gift Cards can be redeemed instore and over the phone.

No. Once a Gift Card has been loaded, the card's value cannot be increased.

Once Gift Cards are activated they should be treated like cash, as lost or stolen Gift Cards cannot be replaced or refunded.

An e-Gift Card is a Gift Card that is delivered via email. It works in the same way as plastic Gift Cards work today. The e-Gift Card can be downloaded and viewed, or printed to be redeemed instore.

When you purchase an e-Gift Card, an email will be sent to the recipient with an excel file attached. Open this attachment and copy the URL link from column C of the excel file, paste the URL link into your web browser to download your digital voucher.

Yes. Providing the Gift Card PIN at time of redemption is mandatory. It is imperative that all Gift Cards issued to customers include a PIN, or the card will not be redeemable.

Bulk upload functionality offers you the option to have your Federal Group Gift Card order sent to multiple delivery addresses by uploading a file template with your nominated delivery addresses. This functionality can be used for both physical and digital Gift Cards.

You can check the status by contacting the Federal Group Corporate Gift Card Team on 03 63355757 - Monday to Friday 10:00am to 4:00pm.

Yes. You can order your Gift Cards and have the order delivered to any person and/or company nominated as the delivery recipient.

No, Gift Cards purchased in the Federal Group Corporal Portal are delivered to your nominated email address.

Federal Group Corporate Portal offers Credit card payments include MasterCard and Visa only at this time.

Yes, you can create a custom message that is up to 400 characters long (including spaces).

For more information please contact the Federal Group Corporate Gift Cards Team on:
Email: FGTGiftCards@federalgroup.com.au